Medical Transcription - Who Actually Does the Work? By Renee Kelly
While outsourcing medical transcription it is important to know
who actually does the outsourced medical transcription work because
of the very sensitive and critical nature of the work. Making
sure that the company chosen for outsourcing, executes the medical
transcription work themselves,
not
through subcontractors or home transcriptionists is very important.
This has benefits like:Better controlHaving to deal with one entity
that does the work makes it easier to control all the processes.
Otherwise it could result in dilution of control Data security
Data Security is one of the most important factors to be considered
before engaging the services of an outsourced transcription vendor.
Getting work done through a series of subcontractors and home-based
transcriptionists would mean that patient data is exposed to various
networks and computers.The more number of people and networks
handling this information the higher is the security risk.It is
important to source a service provider where sensitive data is
handled professionally. The service provider should employ the
best data security practices like high-end encryption, firewalls
and foolproof access control measures to ensure total security
Consistent Quality of work When a company engages subcontractors,
it has no control over who does the work and how. Outsourcing
to a medical transcription service provider who does not use subcontractors
ensures there is more consistency in the quality of work as it
is done by the same team of people who handle the same set of
providers on a regular basis.Personalized services With a service
provider that does not use sub contractors all the personalized
needs of the healthcare facility like formats etc can be easily
changed/added whenever required and the smallest preferences of
each individual dictator are taken care of Better understanding
of special needs When subcontractors work on dictations, they
treat the work as a commodity, as a job that needs to be finished
with the least amount of resources. The quality of service is
improved when the service provider executes the transcription
work in-house Better rates By eliminating sub-contractors Click
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